Refund and Cancellation Policy

1. Scope

This policy covers payments for the Pro and Team plans made through our payment processor. It forms part of the Terms of Service.

2. Free plan

The Free plan involves no payment, so no refund arises.

3. Pro plan

Pro is billed annually. You may request a full refund within 7 days of the first payment if you have exported fewer than 5 blocks. After that window, and for renewals, payments are non-refundable except where required by law.

Cleaner-Than-Manual Guarantee. If your first AI Sketch block is not cleaner than a manual trace, tell us within 7 days of the payment. We refund the full amount and you keep the DXF. We may ask for the source image and the exported block so we can fix the underlying issue.

4. Team plan

Team is billed monthly per seat with a minimum of three seats. The current month is non-refundable once the cycle has started. You may reduce seats to the three-seat minimum, or cancel, effective from the next cycle. We do not pro-rate a mid-cycle cancellation.

If you were charged for seats you did not have access to because of a fault on our side, we refund the difference.

5. Duplicate and failed payments

A duplicate charge, or a charge for a subscription that was already cancelled, is refunded in full. If a payment succeeded but your plan did not activate, contact us and we will either activate the plan or refund the payment.

6. How to raise a refund issue

Use the support form at https://planeev.in/support and choose Refund. Include the invoice or payment reference, the account email and a short description. You will receive a reference number immediately and an acknowledgement within 48 hours.

You can also write to support@planeev.in.

7. Processing time

Approved refunds are initiated within 2 working days and reach your original payment method within 7 working days, depending on your bank. We send a written confirmation when the refund is initiated and again when the processor confirms it.

8. Chargebacks

Please contact us before raising a chargeback. A chargeback freezes the amount and takes longer to resolve than a refund. We cooperate fully with the processor's dispute process and provide the invoice, delivery evidence and correspondence.

9. Statutory rights

Nothing in this policy limits any right you have under the Consumer Protection Act, 2019 or any other applicable Indian law.

10. Contact

support@planeev.in Grievance Officer: Grievance Officer, Planeev Blocks — grievance@planeev.in