Privacy Policy

1. Who we are

Planeev Blocks is operated by Planeev Blocks, Bengaluru, Karnataka, India. We are the Data Fiduciary for the personal data described in this policy. Our Grievance Officer is Grievance Officer, Planeev Blocks, reachable at grievance@planeev.in.

This policy is issued under the Digital Personal Data Protection Act, 2023 and the rules made under it. It applies to https://planeev.in and to every product surface we operate on that domain.

2. What we collect

• Account data. Name, email address, organisation name, and the authentication identifiers issued by our identity provider. We never see or store your password.
• Billing data. Plan, seat count, subscription status, invoice history, and the payment identifiers returned by our payment processor. Card and UPI credentials are entered directly into the processor's checkout and never reach our servers.
• Content you upload. The drawings, photographs and mark-ups you submit for conversion, the blocks generated from them, and the settings you apply.
• Support data. The subject, message, order reference and any attachments you send us when you raise a ticket or a refund issue.
• Technical data. IP address, browser and device type, pages visited, and error diagnostics. We use this to keep the service secure and working.

We do not collect data that is not needed for the purposes below. We do not buy personal data from third parties.

3. Why we process it

• To provide the service. Converting your upload into a block, storing your library, and delivering exports. Lawful basis: performance of our contract with you.
• To take payment and meet tax law. Invoicing, GST compliance and statutory record-keeping. Lawful basis: performance of contract and compliance with law.
• To secure the service. Detecting abuse, fraud and unauthorised access. Lawful basis: our legitimate use in protecting the service and its users.
• To answer you. Responding to support, refund and data requests. Lawful basis: performance of contract and compliance with law.
• To send product email. Only where you have given separate, specific consent. You can withdraw it at any time.

We do not use your uploaded drawings to train models, and we do not sell personal data.

4. Consent and withdrawal

Where we rely on consent, it is free, specific, informed, unconditional and given by a clear affirmative action. It is never bundled into acceptance of these terms.

You can withdraw consent at any time from account settings or by writing to privacy@planeev.in. Withdrawal is as easy as giving consent. On withdrawal we stop processing for that purpose and erase the data unless a legal retention duty applies.

We keep a record of each consent and withdrawal, including the policy version and the time it was given.

5. Who we share it with

We share personal data only with processors who act on our written instructions, and only to the extent needed:

• Authentication — our identity provider, for sign-in and session management.
• Database and hosting — our managed Postgres provider and our application host.
• Payments — our payment processor, for checkout, mandates, refunds and invoices.
• Email — our transactional email provider, for sign-in, receipts and support replies.
• Conversion and AI processing — the model providers used by AI Sketch Mode, under contract and only for the conversion you requested.

We may disclose data where we are legally required to, or to establish or defend a legal claim. We do not share personal data with advertisers.

6. Where your data is stored

Our primary database and application hosting are configured in a single region, and our processors may store backups in other regions. Cross-border transfers are made in accordance with the DPDP Act and any restriction notified by the Central Government. Write to privacy@planeev.in if you need the current location list for a procurement review.

7. How long we keep it

• Account data: while your account is active, then erased after the prescribed inactivity period unless a legal duty requires retention.
• Uploaded source files: for the retention window shown in the product, then erased. Generated blocks stay in your library until you delete them.
• Billing and tax records: for the period required by Indian tax law.
• Support tickets: for the period needed to resolve the issue and demonstrate compliance, then erased.
• Consent records: for as long as we need to evidence the consent.

8. Your rights

Under the DPDP Act, 2023 you may:

• Access a summary of the personal data we process, the identities of the fiduciaries we shared it with, and a description of the processing.
• Correct inaccurate or incomplete data, and erase data whose purpose has been served.
• Nominate another individual to exercise your rights in the event of death or incapacity.
• Complain to us, and then to the Data Protection Board of India if you are not satisfied.

Use the data request form in account settings, or write to privacy@planeev.in. We acknowledge within 48 hours and resolve within 90 days. Erasure requests are passed to our processors, and to any third party we disclosed the data to.

9. Children

The service is sold to professional drafting teams and is intended for users aged 18 and over. We do not knowingly process the personal data of children. If you believe a child has created an account, write to privacy@planeev.in and we will erase it.

10. Security

We use TLS in transit, encryption at rest, hashed credentials, least-privilege database access, allowlisted administrative access with multi-factor authentication, and logging that excludes personal data. If a personal data breach occurs, we notify the Data Protection Board and each affected Data Principal in the prescribed form and manner.

11. Cookies

We use strictly necessary cookies to keep you signed in and to remember your consent choices, and optional analytics cookies only if you accept them. See the Cookie Policy for the full list and how to change your choice.

12. Changes

We version this policy. The version and effective date are shown at the top of this page. Material changes are notified to existing users before they take effect.

13. Contact

Privacy: privacy@planeev.in Grievance Officer: Grievance Officer, Planeev Blocks — grievance@planeev.in Post: Planeev Blocks, Bengaluru, Karnataka, India